David Drucker at Morningstar Advisor Edition has a couple great posts with some insightful Practice Management Tips. He broke it into two articles, Tips 1-6 and Tips 7-12. It contains solid insight into where the industry is headed, both in advisor technology and future client demographics.

My favorite tip a generic one that can be applied to most businesses: “Use of Client Surveys”. I used surveys to monitor customer service levels at Techfi. It helped me be sure our young and fast-growing customer support department was moving in the right direction and constantally improving the client experience. I felt it gave me much better insight than the antecedotal illusion I sometimes got when talking to individual clients.